Terms and Conditions

Terms and Conditions

Welcome to Aurora Lane . By accessing and using our website, you agree to abide by the following terms and conditions.

1. General

  • These terms govern your use of our online store and the purchase of our products.
  • We reserve the right to update, modify, or replace any part of these terms at any time.

2. Products and Orders

  • All product images and descriptions are as accurate as possible, but slight variations in colors and materials may occur.
  • Order confirmation does not guarantee product availability. In the event of a stock shortage, we will notify you and offer a solution.
  • We reserve the right to refuse or cancel orders in the event of errors in pricing or availability.

3. Prices and Payments

  • Prices are in COP (Colombian pesos) and include applicable taxes.
  • We accept payments through Mercado Pago , bank transfers, and cash on delivery (only in Pereira).
  • We reserve the right to change prices without prior notice.

4. Shipping and Deliveries

  • We offer national and international shipping.
  • In Colombia, shipping is free on purchases over $350,000 COP .
  • The estimated delivery time is 2 to 8 business days in Colombia and varies for international shipments.
  • We are not responsible for delays caused by the carrier or customs.

5. Changes and Returns

  • We only accept returns for defective products or errors in the order. They must be requested within 5 business days of receipt.
  • Changes in size, color or model can be requested within 7 business days , subject to availability.
  • The product must be in perfect condition, unused and with original labels.
  • Shipping costs for changes are assumed by the customer, unless there is an error on our part.

6. Warranty

  • Our product warranty lasts 30 calendar days from the date of purchase and covers manufacturing defects.
  • It does not cover damage due to misuse, improper washing or incorrect storage.

7. Use of the Website

  • You may not use our site for fraudulent or illegal activities.
  • We reserve the right to block accounts that violate our policies.

8. Intellectual Property

  • All content on the site (images, text, logos) is the property of Aurora Lane and may not be used without permission.

9. Contact

If you have any questions, please contact us at:
Email: contact@shopauroralane.com
WhatsApp: +57 (302) 260-0492