We accept Mercado Pago , which includes credit cards (Visa, MasterCard, American Express, Diners), PSE , Efecty , Baloto and bank transfers.

Yes, as long as it hasn't been processed. Please contact us immediately at contact@shopauroralane.com or WhatsApp +57 (302) 260-0492 .

You will receive email notifications regarding the status of your purchase (confirmation, dispatch, and delivery).

In Colombia, shipping is free on purchases over $350,000 COP . For smaller purchases, the cost will be calculated at checkout.

Domestic shipping: 2-8 business days.

International Shipping: Depends on the destination country (will be shown at checkout).

Yes, in Bogotá you can pick it up at our showroom: Balance and Body Lab, Carrera 19 #93A-15, Bogotá.

*applies to products available in physical stores*

We will send you a tracking number by email once it is dispatched.

Yes, you can request changes for size, color, or model within 7 business days of receiving your order (subject to availability).

We accept returns only for defective products or order errors , within 5 business days of delivery.

Write to us at contact@shopauroralane.com or to our WhatsApp +57 (302) 260-0492 , sending photos of the product and explaining the reason.

If the error was ours, we'll cover the shipping costs. For exchanges of size, color, or model, the customer will be responsible for the shipping costs.

Yes, we offer a 30-calendar-day warranty against manufacturing defects. It does not cover damage caused by misuse, improper washing, or improper storage.

Write to us at contact@shopauroralane.com with photos and details of the problem.

Yes, they are available in our store or you can request them via WhatsApp .

Yes, they can only be used in the currency in which they were purchased and cannot be exchanged for another currency.