National Shipping

Is there a shipping cost?

• Free for purchases over $350,000 COP .
• For smaller amounts, the cost is calculated at checkout.

Delivery Time

• 2 to 8 business days (24 hours after payment approval).
• For PRE-ORDER products, delivery time starts from the date the product is available.

Can I change my shipping information after purchase?

Yes, if the order hasn't been processed yet . Please contact us as soon as possible.

Can I pick up my order?

Yes, in our showroom in Bogotá:
📍 Balance and Body Lab, Carrera 19 #93A-15, Bogotá .

Do you accept cash on delivery payments?

We do not currently have that payment method.

Conveyor

You will be informed by email of the tracking number and carrier.

Order Tracking

You will receive a tracking number in your email once the order is shipped.

---

International Shipping

Is there a cost for international shipping?

Yes, the cost varies depending on the weight and destination country . It will be calculated before finalizing the purchase.

Does it include taxes or duties?

No. Any taxes or duties applicable in the destination country must be borne by the customer.

Delivery Time

Delivery time varies by country and will be indicated at checkout .

Conveyor

All international shipments are made with FEDEX .

Order Tracking

You will receive a tracking number in your email once the order is shipped.